Your privacy matters to us. This page explains what personal information Arena Plus collects, how it is used, who it may be shared with, and the steps we take to keep it secure. We encourage all players in the Philippines to read this policy before registering an account.
Our Commitment
From the moment you register to every session you play, Arena Plus handles your data with care. Here are the core principles that guide how we treat your personal information.
All data exchanged between your device and Arena Plus is protected by SSL/TLS encryption. Whether you're on mobile in Cebu or desktop in Manila, your session is encrypted end-to-end.
We only collect the information that is necessary to operate your account, process transactions in Philippine Peso, and comply with applicable obligations. We do not collect data we don't need.
Arena Plus does not sell your personal information to third parties. Data shared with service providers is limited to what those providers need to deliver their specific function on the platform.
We use one-time passwords (OTP) sent to your registered mobile number for account verification and sensitive actions. This adds a layer of security beyond your password alone.
You have the right to access the personal data we hold about you, request corrections, and ask for deletion subject to applicable legal requirements. Contact support to exercise these rights.
If you receive promotional communications from Arena Plus and no longer wish to, you can opt out at any time through your account settings or by contacting our support team.
This Privacy Policy describes how Arena Plus ("we", "us", "the Platform") collects, uses, stores, and protects personal information relating to players and visitors in the Philippines. It applies to all interactions with the Arena Plus website and mobile app.
By creating an account or using any part of the Arena Plus platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the way we handle your data, please do not register or use the service. This policy should be read alongside our Terms and Conditions.
When you register and use Arena Plus, we collect different types of personal information depending on the context. This includes:
| Category | Examples | Why We Collect It |
|---|---|---|
| Identity Information | Full name, date of birth, government-issued ID | Account registration and KYC verification |
| Contact Details | Email address, Philippine mobile number | Account access, OTP delivery, support |
| Financial Information | Deposit and withdrawal records in PHP | Processing transactions and fraud prevention |
| Usage Data | Pages visited, games played, session duration | Platform improvement and personalisation |
| Device and Technical Data | IP address, browser type, device model | Security monitoring and technical support |
| Communications | Support chat logs, email correspondence | Resolving queries and maintaining records |
We do not collect sensitive personal information such as biometric data, religious beliefs, or political opinions unless specifically required by law and clearly communicated to you at the time of collection.
The personal information we collect is used for the following purposes:
Arena Plus does not sell, rent, or trade your personal information. However, we may share data with trusted third parties under the following circumstances:
All third-party service providers are required to handle your data only for the specific purpose for which it was shared and to maintain appropriate security standards. We do not authorise them to use your data for their own marketing or unrelated purposes.
Arena Plus uses cookies and similar tracking technologies to make the platform work properly and to understand how players use the site. Cookies are small text files stored on your device when you visit the platform.
We use the following types of cookies:
You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect how parts of the platform function.
We retain your personal information for as long as your Arena Plus account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period may vary depending on the type of data and the purpose for which it was collected.
When your data is no longer required, we take steps to securely delete or anonymise it. If you request account closure, we will process the deletion of your personal information subject to any legal requirements that require us to retain certain records.
As a player using Arena Plus from the Philippines, you have rights over your personal data. These include the right to:
To exercise any of these rights, contact the Arena Plus support team through the platform's help section. We will respond to verified requests within a reasonable timeframe. Some requests may require identity verification before they can be processed.
Arena Plus uses a range of technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. These include SSL/TLS encryption for all data in transit, secure storage infrastructure, access controls that limit which staff can view player data, and regular security reviews.
While we work hard to protect your information, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong password, never share your OTP with anyone, and contact support immediately if you notice any suspicious activity on your account.
Arena Plus is strictly intended for players aged 21 years and above. We do not knowingly collect personal information from anyone under this age. If we become aware that a minor has registered an account or provided personal data, we will take immediate steps to suspend the account and delete the relevant information. If you believe a minor has registered on the platform, please notify our support team promptly.
Arena Plus may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, the updated policy will be published on this page with a revised effective date. We encourage you to check this page periodically so you are always aware of how we handle your information.
Your continued use of the Arena Plus platform after any update constitutes your acceptance of the revised Privacy Policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information has been handled, please reach out to our support team through the platform's help section.
You may also contact us directly by email at: [email protected]
We know that trusting an online platform with your personal information is not something you do lightly. At Arena Plus, protecting that trust is a priority — not an afterthought. If you ever have concerns about your privacy or data, our support team is here to help. You can also review your Responsible Gaming options at any time.
Create your account today and enjoy sports betting, live casino, and more — all in Philippine Peso with your data protected every step of the way.