What is the minimum age to play on Arena Plus?

Arena Plus is strictly for players aged 21 years and above. We verify your age during the registration and KYC process. Any account found to belong to a person under 21 will be suspended immediately and the balance returned in accordance with our terms.

Can I reverse a self-exclusion once it's activated?

Self-exclusion is designed to be a firm commitment. Short cool-off periods may be reversible after a reflection period, but longer self-exclusions are not reversible immediately upon request. This is intentional — it's a safeguard that gives you time away from gaming without the temptation to undo it on impulse.

How do deposit limits work in practice?

When you set a deposit limit, Arena Plus tracks all deposits within the chosen period — daily, weekly, or monthly. Once the total reaches your limit, the system will block further deposits until the period resets. You can lower your limit at any time and it takes effect immediately. Requests to increase a limit may involve a short waiting period to prevent impulsive decisions.

Will Arena Plus still send me promotions during a cool-off or self-exclusion?

No. Once a cool-off or self-exclusion is active, you will be removed from all marketing and promotional communications for the duration of the period. If you continue to receive messages after activating an exclusion, contact support immediately so we can resolve the issue.

What should I do if I think a family member has a gambling problem?

Start with an honest, non-confrontational conversation. Let them know you're concerned and that you're on their side. You can also reach out to Arena Plus support on their behalf to ask about options. Professional counselling is available in the Philippines and can make a real difference — encouraging your family member to seek that kind of help is one of the most supportive things you can do.

Arena Plus Responsible Gaming — Play Smart, Stay in Control

Gaming Is Entertainment, Not a Source of Income

Whether you enjoy watching PBA games and placing sports bets, spinning slots after work, or joining a live casino table on a Friday night, the most important thing to keep in mind is this: gaming on Arena Plus should always feel like entertainment. The moment it starts to feel like a financial strategy or an escape from real-life problems, it's time to pause.

No betting system, no streak of wins, and no amount of experience guarantees positive returns from online gambling. Outcomes in casino games and sports betting are inherently uncertain. Arena Plus does not promise winnings, and we strongly caution against chasing losses. Each bet, spin, or hand should be funded from money you can afford to lose — not from your rent, grocery budget, or savings.

Setting a Budget Before You Play

One of the most effective responsible gaming habits is deciding your budget before you open the app or website — not while you're in the middle of a game. A simple approach:

Decide how much in Philippine Peso you are comfortable spending on gaming this week or month.
Set a deposit limit in your Arena Plus account that reflects that amount.
Treat your gaming budget the same way you'd treat money spent on movies, dining out, or any other leisure activity.
Once your budget is used up, stop. Do not top up with the intent to "recover" losses.

This kind of pre-commitment is simple, but it genuinely works. Players in Manila, Cebu, Davao, and across the Philippines who set a budget before playing tend to have a much more enjoyable, stress-free experience.

Recognising Warning Signs

Problem gambling doesn't always look the same for everyone. It can develop gradually, and it's not always easy to notice from the inside. Some signs worth watching for in yourself or someone you know:

Spending more time or money on gaming than originally planned.
Feeling irritable, anxious, or restless when not playing.
Borrowing money or selling personal items to fund gaming activity.
Lying to family members or friends about how much time or money is spent gambling.
Continuing to play despite financial pressure or relationship strain caused by gaming.
Using gambling as a way to cope with stress, anxiety, or difficult life events.
Believing that the next bet will definitely recover previous losses.

If any of these feel familiar, it's worth taking an honest look at your gaming habits. You don't need to wait until things feel completely out of control to use the tools Arena Plus provides or to reach out for support.

Protecting Minors

Arena Plus is strictly for players aged 21 and above. We require identity verification during registration to confirm age, and we take this requirement seriously. If you share a device with younger family members at home, we recommend:

Keeping your Arena Plus login credentials private and never saved on shared devices.
Logging out of your account after every session on a shared device.
Using device-level parental controls where available.

If you suspect a minor has accessed an Arena Plus account, contact our support team immediately so we can investigate and take appropriate action.

How to Use Self-Exclusion

Self-exclusion is available to any Arena Plus player who feels they need a longer, more structured break from gaming. During a self-exclusion period:

You will not be able to log in to your account.
Deposits will be blocked for the duration of the exclusion.
You will be removed from promotional and marketing communications.
Pending withdrawals of eligible balances will still be processed.

To request self-exclusion, contact Arena Plus support through the platform's help section. The exclusion will be applied promptly. We encourage players to be honest about their reasons — our team will not judge you, and your request will be handled with care and discretion.

Never Chase Your Losses

Chasing losses — placing bigger or more frequent bets to recover what you've lost — is one of the most common and harmful patterns in problem gambling. If you've hit your budget for the day, close the app and step away. The games will still be there tomorrow.

Talking to Someone

If you feel that gaming has become a problem, speaking to someone you trust is a meaningful first step. A close friend, a family member, or a professional counsellor can offer perspective and support that goes beyond any platform tool. Arena Plus encourages players to reach out — to us, to their support network, or to a professional — without shame.

You can also contact the Arena Plus support team at any time to request information about your account activity, activate limits, or initiate a self-exclusion. We are committed to handling these requests promptly and with full respect for your privacy.

Quick Self-Assessment

Ask yourself honestly — if you answer yes to two or more of these, consider using our limit tools or reaching out to support.

Have you ever spent more on gaming than you planned in a single session?

Do you find yourself thinking about gambling when doing other things?

Have you tried to cut back on gaming but found it difficult?

Have you used money set aside for bills or savings to fund gaming?

Has gaming caused tension with family, friends, or at work?

Do you feel the urge to keep playing after a losing streak to win back losses?

Healthy Gaming Habits

Set a budget in PHP before you start
Take regular breaks between sessions
Play for fun, not to make money
Keep gaming separate from your finances
Never borrow money to place bets
Don't play when stressed or emotional
Avoid chasing losses at all costs
Don't share your account with others

How to Activate Limit Tools

Log in to Arena Plus

Access your account on the website or through the Arena Plus app on your mobile device.

Go to Account Settings

Find the Responsible Gaming or Player Safety section inside your account settings panel.

Choose Your Limit Type

Select from deposit limits, session reminders, cool-off periods, or self-exclusion.

Confirm and Apply

Limits take effect immediately. Reductions apply right away; increases may require a waiting period.

Arena Plus Responsible Gaming

Built-In Controls to Keep You in Charge

Deposit Limits

Session Time Reminders

Cool-Off Period

Self-Exclusion

Activity History

Support Access